Spa Etiquette FAQ for Sedona’s New Day Spa
Spa etiquette is essential to creating a serene and harmonious environment where every guest can fully relax and enjoy their experience. By following spa guidelines, such as arriving on time, maintaining a quiet atmosphere, and respecting the privacy and comfort of others, you contribute to the overall tranquility of the space.
SPA ETIQUETTE QUESTION:
What time should I arrive for my appointment?
A: For the best spa experience, we recommend arriving at least 20 minutes before your scheduled appointment to allow time for check-in, changing into a robe, and unwinding in our serene indoor or outdoor lounge. To enjoy our hot tub and gardens, please arrive 45 to 60 minutes early. If you wish to use the hot tub, we advise doing so before your treatment, in order to preserve the beautiful effects of therapeutic oils applied during your treatment.
SPA ETIQUETTE QUESTION:
What should I wear during my spa treatment?
A: We want you to feel comfortable, so you may wear whatever makes you feel at ease. For most treatments, you will be provided with a robe and slippers, and our therapists are trained in professional draping techniques to ensure your privacy at all times.
SPA ETIQUETTE QUESTION:
Should I tip the therapist?
A: Gratuities are not included in the price of our treatments. The standard gratuity in the spa industry ranges from 20-22% of the service cost, though you may adjust based on your satisfaction. For parties of 5 or more, a 20% gratuity will be automatically added.
SPA ETIQUETTE QUESTION:
Can I use my cell phone in the spa?
A: It is considered good spa etiquette to maintain a peaceful environment for all guests, we kindly ask that you silence your cell phone and refrain from using it loudly in common areas.
SPA ETIQUETTE QUESTION:
Is there a quiet policy in the spa?
A: Yes, we strive to maintain a quiet and peaceful environment. It is considered good spa etiquette to speak softly in all areas of the spa and respect the tranquility of other guests.
SPA ETIQUETTE QUESTION:
Can I bring food or drinks to the spa?
A: To maintain the cleanliness and ambiance of the spa, it is considered good spa etiquette to not bring outside food or beverages. We do provide complimentary tea, water, and light snacks.
GENERAL SPA QUESTION:
What if I need to cancel or reschedule my appointment?
A: We understand that plans change. It is considered good spa etiquette to cancel or reschedule your appointment at least 24 hours in advance to avoid being charged. For group bookings, we require 48 hours’ notice.
GENERAL SPA QUESTION:
Is there an age requirement to receive spa treatments?
A: Guests must be at least 18 years old to receive most spa treatments. However, we do offer select services for younger guests, when accompanied by an adult. Please inquire with our front desk for more details.
GENERAL SPA QUESTION:
What if I have special health considerations?
A: Please inform us of any medical conditions, allergies, or injuries when you book your appointment. Our therapists can tailor your treatment to suit your needs and ensure your safety and comfort.
GENERAL SPA QUESTION:
Can I request a specific therapist?
A: Yes, you may request a specific therapist when you book your appointment, and we will do our best to accommodate your request. Please note that availability may vary.
GENERAL SPA QUESTION:
Is there a waiting area where I can relax before my treatment?
A: Yes, for the best spa experience, we recommend arriving at least 20 minutes before your scheduled appointment to allow time for check-in, changing into a robe, and unwinding in our serene indoor or outdoor lounge. To enjoy our hot tub and gardens, please arrive 45 to 60 minutes early. If you wish to use the hot tub, we advise doing so before your treatment, in order to preserve the beautiful effects of therapeutic oils applied during your treatment.
GENERAL SPA QUESTION:
What should I do with my valuables during my treatment?
A: We recommend leaving valuables at home or in your hotel room. While we provide lockers, Sedona’s New Day Spa cannot be responsible for lost or stolen items.
GENERAL SPA QUESTION:
Can I book multiple treatments on the same day?
A: Absolutely! Many of our guests enjoy creating a spa day experience by booking multiple treatments. Our front desk staff can help you design a personalized spa itinerary.
GENERAL SPA QUESTION:
Do you offer packages or special discounts?
A: We offer a variety of spa packages and seasonal specials. Please check our website or call our front desk to learn about current offers and promotions.
GENERAL SPA QUESTION:
Can I use the spa facilities if I am not receiving a treatment?
A: Our spa facilities, including our garden patio and lounge, are reserved for guests who have booked treatments. This ensures a serene environment for everyone.
GENERAL SPA QUESTION:
What if I am late for my appointment?
A: If you arrive late, we will do our best to accommodate you, but please understand that your treatment may need to be shortened out of respect for the next guest. Full charges will still apply.
GENERAL SPA QUESTION:
Do you offer spa gift cards and or certificates?
A: Yes, we offer both gift cards and certificates. Printable gift certificates can be purchased online here. If you wish to purchase one of our collectible gift cards please contact us at (928) 282 7502 that can be used for any of our spa services or retail products. They make the perfect gift for any occasion.
GENERAL SPA QUESTION:
How do I book an appointment?
A: You can book your appointment online through our website or by calling our front desk directly. We recommend booking in advance to secure your preferred time and treatments.
GENERAL SPA QUESTION:
What amenities are available at Sedona’s New Day Spa?
A: Our spa offers a range of amenities, including tranquil gardens, a patio lounge with a hot tub, a serene indoor lounge area, and complimentary tea and snacks. For your convenience we have both indoor and outdoor shower facilities. In our changing area we also provide robes, slippers, as well as personal care products for your convenience.
